Where we ship
We currently ship to addresses in the 48 contiguous U.S. states and Washington, DC. We also accept PO boxes and APO/FPO/DPO addresses that use a U.S. mailing address. We do not currently ship to Alaska, Hawaii, U.S. territories, or international addresses.
APO/FPO/DPO orders are treated as domestic military mail. Delivery options and timing can differ from street-address service.
Our hosted checkout may accept a U.S. address outside this service area. We review destinations before fulfillment; if an address is not eligible, we will cancel the order and issue a full refund.
Shipping cost
Shipping is a flat $16 USD per order. The shipping charge and any applicable sales tax are shown before payment at checkout.
Customers may order up to 100 tins per order. Every order remains subject to product availability and fulfillment capacity. We may contact you if a large order requires different timing or cannot be fulfilled. If we cannot fulfill an order, we will cancel it and issue a full refund.
Processing and delivery
Any processing or delivery window displayed at checkout or in an order confirmation is an estimate unless it is expressly identified as guaranteed. Carrier delays, severe weather, holidays, and incorrect or incomplete addresses can affect arrival.
If we learn that we cannot ship within the timeframe stated when your order was placed, we will contact you with a revised shipping date and give you the choice to accept the delay or cancel the unshipped order for a full refund.
Tracking information will be sent when available.
Address changes
Please review the shipping address carefully before paying. Email support@shepherdshortys.com immediately if a correction is needed. We cannot guarantee changes after fulfillment begins.
If a package is returned because an address supplied with the order was incorrect or incomplete, we may ask you to pay the actual cost of reshipping it. We will not charge for reshipping when the addressing error was ours.
Lost or damaged orders
If an order appears lost, arrives damaged, or has packaging that arrived open or otherwise compromised, contact us promptly at support@shepherdshortys.com with the order number and photographs when available. Do not consume food from packaging that arrived open, damaged, or otherwise compromised.
We will review the shipment with the carrier and provide an appropriate replacement or refund. See our Refund and Cancellation Policy for more information.
Questions
Email support@shepherdshortys.com before ordering if you have questions about a destination or delivery.